Bachelor of Hospitality Management
Politeknik Negeri Manado
2017 — 2021
01
Tentang
Cum Laude graduate in Hospitality Management (GPA 3.97) and active Applied AI Trainer with a hybrid background spanning luxury hospitality (Marriott International), corporate training delivery, leadership development, and program operations. Currently designs and facilitates training programs for K12 students, international school educators, and corporate clients at MAXY Academy Indonesia’s recognized Top EdTech SEA. Proven ability to conduct needs assessments, design adult-learning curricula, deliver multi-audience facilitation, manage school and university partnership networks, and measure training effectiveness through learner feedback loops. Bilingual Indonesian and English, with strong stakeholder management and service-excellence orientation.
02
Pendidikan
03
Pengalaman
2025 — Present
Applied AI Trainer
MAXY Academy
Design and facilitate Applied AI training programs for diverse audiences including K12 students, international school educators, and corporate clients — applying adult learning principles and competency-based curriculum design. Developed full trainer scripts and facilitation guides for foundational and advanced training sessions (e.g. ENGAGE framework: Extract, Notice, Generate, Activate, Gradiate, Evaluate) used in international school teacher development programs. Delivered Financial Literacy & Scam Awareness workshop at Stella Maris Gading Serpong for junior high students, including persona-based prompting activities, verification checklists, and complete trainer manual. Manage student lifecycle and learner-experience feedback loops, translating completion data and qualitative input into training program improvements. Coordinate with 350+ university partners and 100+ corporate partners on training delivery, internship intake, and program rollout, building and maintaining institutional partnership networks. Translate and adapt training content between Indonesian and English for international school and Southeast Asia regional audiences.
2025 — Present
CEO Executive Assistant
MAXY Academy
Support C-level operations of an Applied AI EdTech company serving 5,000+ trained talents across Southeast Asia, with exposure to organizational mission, vision, and strategic planning cycles. Coordinate cross-departmental reporting and partnership communications with government bodies (Kemenaker, DIKDASMEN, Kementerian Digital, BRIN) and corporate partners. Drive execution of digital media presence strategy, investor deck preparation, and content workstreams across editorial, sales-marketing, and product teams.
February 2025 — June 2025
Project Manager
Korean ASEAN Digital Academy (KADA) Indonesia
Led end-to-end execution of a regional digital training program — coordinating curriculum delivery, participant onboarding, facilitator scheduling, and stakeholder reporting. Managed cross-cultural team dynamics between Korean program leads and Indonesian operations to ensure on-time delivery of training milestones. Monitored participant attendance, progress, and feedback to ensure program effectiveness and KPI fulfillment for donor and beneficiary stakeholders.
2024 — 2025
Project Manager
Janji Pengharapan Production Indonesia
Led creative production projects end-to-end, including team coordination, timeline management, talent briefing, and stakeholder communication. Coached production team members on creative standards and accountability, improving on-time delivery across multiple project cycles.
2021 — 2024
Campus Minister | Leadership Development Facilitator
Every Nation Campus
Designed and facilitated leadership development curriculum for university students across multiple campuses, based on the LIFE Values framework (Leadership, Integrity, Faith, Excellence). Built and coached volunteer leader pipelines through structured small-group facilitation, weekly trainings, and one-on-one coaching — equivalent to internal trainer cadre development. Conducted ongoing needs assessment of student leaders and adapted curriculum delivery to address performance gaps and growth areas. Developed school and university network across the Manado region, recruiting and onboarding students into discipleship and leadership programs, and managing intake pipelines across multiple campuses.
2019 — 2020
Banquet Department Intern
Four Points by Sheraton Manado — Marriott International
Trained and operated under Marriott International service standards, gaining first-hand exposure to luxury hospitality brand philosophy, guest satisfaction metrics, and service excellence behaviors. Supported banquet operations for corporate events, weddings, and conferences — coordinating with F&B, kitchen, and front-office teams to deliver seamless guest experiences. Observed and absorbed on-the-job training methods used in international hospitality operations, including service behavior coaching and brand values immersion.
2016 — 2017
Head Cashier | Junior Staff Trainer
Christine Klappertaart Souvenirs
Trained and supervised junior cashiers on POS systems, cash-handling procedures, and customer service standards — early hands-on training delivery and coaching experience. Managed daily cash reconciliation and sales reporting for a high-traffic retail outlet.
04
Keahlian
- Training Program Design
- Curriculum Development
- Adult Learning Principles
- Facilitation & Delivery
- Needs Assessment
- Training Effectiveness Measurement
- Leadership Development
- Coaching & Feedback
- University & School Network Management
- Intern Program Coordination
- Guest Service Standards
- Budget Awareness
- Stakeholder Management
- Cross-Functional Coordination
- Google Workspace
- Microsoft Office
- Canva
- NotebookLM
- Claude
- ChatGPT
- Gemini
- Notion
- Google AI Studio
- Zoom / Google Meet
- Basic LMS administration